HR Generalist, People Operations

Summary/Objective

The HR Generalist, People Operations, will play a key hands-on role in supporting and improving the employee experience and day-to-day HR operations across The Food Source International. This position is ideal for an experienced, proactive, high-energy HR professional who enjoys building relationships, improving systems, streamlining processes, and finding ways to make day-to-day work easier and more effective for employees, managers, and the HR team.

The HR Generalist, People Operations will support recruiting, onboarding, employee relations, benefits administration, payroll support, performance management, HRIS/system maintenance, training initiatives, and compliance. This role will also help streamline workflows, improve reporting, maintain accurate employee data, and support the continued development of HR processes as the company grows. The ideal candidate is resourceful, organized, solutions-oriented, and comfortable bringing forward ideas to improve how HR supports the business. Experience with Paychex is strongly preferred.

Essential Functions

• Utilizes independent judgment to assist with internal and external HR-related matters.
• Supports the full recruitment process, including identifying candidates, coordinating interviews, conducting reference checks, and assisting with offer letters and employment documentation.
• Coordinates employee onboarding utilizing HR systems and partnering with hiring managers to ensure a smooth new hire experience.
• Supports the performance management process, including system setup, tracking, employee and manager communication, reporting, and follow-up.
• Maintains and improves HR systems, workflows, employee records, reporting, and resource tools to support efficiency and accuracy.
• Proactively identifies opportunities to streamline day-to-day HR processes and improve the employee and manager experience.
• Updates job descriptions and ensures interview guides and interview questions remain current, relevant, and aligned with role expectations and business needs.
• Partners with hiring managers to improve interview processes, candidate experience, and hiring consistency across the organization.
• Participates in developing organizational guidelines, procedures, and HR processes as the company grows.
• Recommend strategies to motivate employees and participate in creating employee engagement, recognition, and well-being activities.
• Supports benefit enrollment processes as part of onboarding and ongoing employee support.
• Creates and submits reports on general HR activity, trends, and key metrics.
• Maintains the employee resource portal and HRIS.
• Uses Paychex and other HR systems to maintain accurate data, generate reports, and support HR operations.
• Partners with managers and employees to provide practical HR guidance and timely support.
• Supports HR projects and process improvements as the company continues to grow and evolve.
• Keeps up to date with HR trends, best practices, and compliance requirements.

Responsibilities/Skills/Abilities

• Self-starter with strong initiative, follow-through, and a continuous improvement mindset.
• Ability to work independently while building strong relationships with employees and managers.
• Comfortable interacting with large groups and supporting employees at all levels of the organization.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Solutions-oriented approach with a focus on making processes easier, clearer, and more efficient for employees and managers.
• Comfortable learning, maintaining, and improving HR systems and processes.
• Ability to think critically about hiring needs and help improve recruiting and interview processes.
• Strong organizational and project coordination skills with a focus on process improvement and consistency.
• Strong organizational, communication, and problem-solving skills.
• Positive attitude with strong interpersonal and relationship-building skills.
• Ability to handle confidential information with professionalism and discretion.
• Paychex experience is highly preferred.
• The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Work Experience Requirements:

• Three (3) to five (5) years of progressive HR experience required; experience in a manufacturing environment preferred.
• Experience supporting recruiting, onboarding, employee relations, performance management, benefits administration, HRIS maintenance, and HR reporting.
• Experience working with HR systems required; Paychex experience strongly preferred.
• Working knowledge of employment laws, HR compliance requirements, and HR best practices.
• Experience supporting managers and employees in a fast-paced environment.
• Strong HR administration, record-keeping, and people support skills.
• Proficient written and verbal communication skills.
• Computer literacy with capability in email, Microsoft Office, Paychex, and related HR software.

Education/Knowledge Requirements:

• Bachelor’s degree in human resources, business administration, or related field preferred.
• SHRM/HRCI certification preferred or ability to obtain/maintain.

Reports To: Director of HR       

Supervisory responsibilities: None

Backup: Director of HR

Physical Requirements:

• Work involves sitting most of the workday greater than 50% of the time.
• Typing and applying pressure with the fingers and palm required.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).

Work environment/Hours:

• The work environment: routine office setting, with occasional warehouse visits where temperatures and noise levels will vary.
• Full-time- Office hours are typically 8:30-5:00pm, Monday-Friday with occasional overtime.
• The travelpercentage of travel time is expected to be 10% of the time for travel to Pottstown PA.

Benefits

• Full-time employees at The Food Source International enjoy:
  Health, Vision, and Dental Insurance · 401(k) Paid Vacation/PTO/Holidays · Tuition Reimbursement · Wellness Activities Throughout the Year

Our TFSI Core Values (T.A.S.T.E.)

• T – Trust
  Act with integrity and deliver reliable, thoughtful experiences that build confidence and loyalty.
• A – Adaptability
  Embrace change and grow continuously by balancing priorities with intention and grace.
• S – Support
  Collaborate and connect to foster creativity, unity, and meaningful relationships.
• T – Teamwork
  Work together seamlessly to uplift, value, and align in pursuit of shared excellence.
• E – Energy
  Anticipate needs and inspire with passion, enthusiasm, and memorable experiences.
• We are seeking individuals who can grow with us and embody our T.A.S.T.E. values every day.

EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by the law.

EMAIL: Belinda.berwind@foodsourceinc.com for questions. Or Check out Indeed to apply online.